1. Regulation
These Terms of agreement are applicable to the transactions with components and equipment that are sold and delivered by YEInternational AS, with installation not included in the delivery unless agreed otherwise in writing. The Terms are not applicable to special orders that are subject to respective terms and conditions of the manufacturer.
2. Agreement
An agreement between the Seller and the Buyer shall be considered effective when: - the Parties have signed a written agreement (purchase and sale agreement); - the Buyer has accepted an offer made (in writing or verbally) by the Seller; - the Seller has confirmed a different offer or an order that differs from the offer.
3. Terms of delivery
The warehouse for delivered goods is located at Sõpruse pst 259, Tallinn. The liability for damage shall transfer to the Buyer from the moment of handing over the goods to the Buyer or to a transport operator. The Seller can charge the Buyer for the expenses of underwriting the delivery if insurance costs are invoiced separately.
4. Delivery period
4.1 In the absence of a separate agreement on the delivery period, the delivery period shall be determined by the Seller, except in the case referred to in paragraph 4.3.
4.2 In the absence of a different agreement, the delivery period shall commence from the latest of the following dates: a) date of entry into the agreement; b) date when the Seller is informed of the issue of a qualified import licence or a manufacturer’s licence or another permit from a manufacturing country or Estonian authorities if such licence or permit is required; c) date when the Seller receives the payment that is specified in the agreement if payment must be made before commencement of production.
4.3 In general, one third of the length of an agreed deadline period shall be considered a grace period. After two thirds of the specified period have elapsed, both Parties have the right to demand a written agreement on the exact date of performance. If nothing has been agreed as regards the delivery period, both Parties have the right to act in the aforementioned manner after six months from entry into the agreement.
4.4 The Seller, after being informed of any delays in the supply of goods, shall immediately notify the Buyer thereof and shall specify the cause of the delay and the estimated new delivery date. If the manufacturer of the goods or the entity that supplies the Seller with the goods fails to fulfil a contract, causing a delay in the delivery by the Seller, the Seller shall not be obligated to compensate the Buyer for any resulting damage.
The Seller shall not be obligated to fulfil an agreement that includes conditions, which are impossible for the Seller to fulfil due to an impediment, or if fulfilment of the agreement would result in disproportionately high costs compared to the benefit for the Buyer if the Seller fulfilled the agreement.
However, the Buyer can demand that the Seller fulfil the agreement if the impediment to a condition or disproportionate situation ceases to exist within a reasonable period of time.
4.5 The delivery period shall end upon the goods leaving the Seller’s warehouse or upon the Seller’s notice that they are ready for delivery.
4.6 The Seller’s liability for damage shall not include consequential damage.
4.7 Some of the listed products are available with delivery periods specified separately and subject to minimum quantity limitations.
4.8 The standard delivery period is 3-12 days, with 45 days as the maximum. Any products available in the warehouse are usually prepared for delivery within a couple of hours, except on weekends.
5. Transfer
5.1 The goods shall be deemed to have been transferred when they have been dispatched to the Buyer or when a notice that they are ready for delivery is issued and the Buyer is to collect the goods from the Seller as specified in the agreement or the Seller has specified a location.
5.2 The Buyer shall not be entitled to refuse partial delivery unless a different agreement has been made in writing.
5.3 The risk shall transfer to the Buyer upon completion of the delivery of the goods.
6. Prices
6.1 The prices do not include value-added tax, and the costs of handling at the Seller’s warehouse in Tallinn are excluded. Unless agreed otherwise, the specified prices refer to quantities corresponding to suppliers’ factory packages. A selection of products is also available for purchase as individual items at the Seller’s shop (Sõpruse pst 259, Tallinn), in which case they can be subject to separate pricing.
6.2 The Seller reserves the right to change listed prices without separate notice.
6.3 A respective adjustment in the price of the service shall be made in case of change or addition of customs declaration duties, value-added tax or any taxes or public fees related to the delivery.
7. Payment terms
For customers who have a signed agreement, the payment term shall be in accordance with the agreement, calculated from the date of the invoice; for other buyers, it is cash payment/bank transfer or cash on delivery. In case of cash on delivery, the minimum value of purchase shall be fifty (50) Euros (excluding taxes). The minimum value of orders submitted via the online shop shall be ten (10) Euros (excluding taxes).
8. Delivery costs
The price of transport shall be payable to the courier upon receipt of the goods, according to the delivery price list available in the online shop.
9. Product details and confidential information
9.1 Any information available in the Seller’s or suppliers’ lists, such as technical specifications, dimensions, prices, etc., are characteristic values for the products and shall not be binding on the Seller.
9.2 The supplier shall retain ownership of any drawings and technical documents, which are required for the manufacture of the supplier’s or the Buyer’s products or any part of the products and which a Party to the agreement has made available to the other Party before or after entry into the agreement. It is prohibited for the recipient to use, reproduce, print, sell or otherwise present the data to a third party without a written permission from the supplier.
9.3 In general, the price of the goods does not include translation of accompanying documents (drawings, layouts, instruction manuals) into Estonian and printing/binding of paper copies of such documents, because this would result in increased prices and longer delivery periods. In addition, respective specialised Estonian terminology is often not available or is rarely used and can be misleading. For this reason, many Buyers prefer to forego an Estonian translation. The Seller can offer and provide or order translation and printing/binding for a Buyer at the Buyer’s request for a separate price. The price will be based on the volume and format of the documents (paper or a CD) as well as the price of the purchased goods and, depending on an agreement with the Buyer, it will be added to the price of the goods or included as a separate row on the invoice.
10. Warranty
10.1 The Seller shall provide the Buyer with a warranty for any products to the extent that the manufacturer/supplier has provided a warranty. In case of a product with defects in material or manufacture, the Seller undertakes to rectify them by either repairing the faulty product or replacing it with a new product free of charge.
10.2 The Buyer shall immediately return any defective products to the Seller for inspection. The return should be accompanied by a copy of the purchase invoice and a note explaining the reasons of return (a copy of the Buyer’s report of inspection on receipt). The Buyer shall also state the product return code, if available, and the name of the Seller’s representative who authorised the return.
10.3 Any defects caused by incorrect storage, handling or use, by an error in design or calculations or similar, or by normal wear and tear shall not be covered by warranty. The Buyer shall be responsible for the consequences of selecting products susceptible to corrosion unless there is a different agreement in writing.
10.4 The Buyer shall cover the costs of returning faulty products, and the Seller shall pay for the delivery of repaired or new replacement products.
10.5 The Seller shall provide both replaced and repaired products with a new warranty, but only until expiry of the original warranty period.
10.6 The warranty liability for any faulty goods sold shall be limited only to the goods in question and the Seller shall not be liable for any indirect costs.
11. Limitation of product liability
Several international technical specifications for product parts and other product catalogues prohibit the use of products as critical components in life-support systems or surgical implants without an express written consent of the manufacturer. The Buyer shall bear all consequences of not following the manufacturer’s prohibitions.
12. 14-day right of return
Pursuant to the Law of Obligations Act, a consumer may withdraw from a distance contract within 14 days. For goods ordered from YEInternational’s online shop, this period starts from the date of delivery of the goods to the consumer. ‘Consumer’ is defined as a natural person who has purchased goods or services from YEInternational’s online shop for purposes other than the person’s economic or professional activities.
In order to benefit from the right of return, a consumer making a purchase from YEInternational’s online shop is required to accept the following conditions:
12.1 The returned goods must be unused and in their original packaging.
YEInternational’s online shop shall decide on the use based on a principle of reasonableness, which means that if suitability of the product for the intended purpose cannot be determined without using the product, it shall be deemed that the product is unused.
The consumer is required to open the original packaging with due care, without damaging the packaging. The requirement to return the product in its original packaging shall not apply in case of unopenable packaging.
12.2 In order to use the right of return, the consumer shall submit an application to YEInternational’s online shop, using the email address kauplus@yeint.ee, within 14 days after receiving the goods.
12.3 The consumer shall cover up to ten (10) Euros of the cost of returning the goods, except when the consumer returns a product that they did not actually order.
12.4 In case of withdrawing from the contract, the consumer shall return the purchased item immediately, and no later than within 30 days of the notice of withdrawal.
12.5 YEInternational AS shall reimburse the consumer for the amount paid for the returned goods immediately, and no later than within 30 days of receiving the notice of withdrawal.
12.6 The 14-day right of return cannot be claimed for the following goods:
- custom-made products manufactured to personal specifications of the customer;
- computer software with wraps opened by the consumer.
Please note! The 14-day right of return cannot be claimed for goods that are collected by the consumer in person from YEInternational’s shop or for goods purchased on the basis of a deferred payment plan and handed over to the customer at YEInternational’s shop after signing the deferred payment contract.
The 14-day right of return is a statutory right and not a special feature of YEInternational’s online shop. For more information, please use the email address kauplus@yeint.ee to send your questions.
13. Cancellation
Any cancellation of an order by the Buyer is subject to the Seller’s consent. To cover warehouse management costs, only up to seventy (70) per cent of the price can be reimbursed for products kept in stock. Cancellation is not possible in case of goods that the Seller has ordered specifically for the Buyer. The Seller may cancel a follow-up order if its value constitutes a small portion of the total order.
14. Disputes
Any disputes in connection with transactions should be settled, as a priority, through negotiations between the Parties. If a settlement is not reached, the dispute shall, in the first instance, be referred to Harju County Court for settlement in accordance with Estonian laws.
15. Handling fee
A fee of EUR 2,00 (excluding VAT) applied to the sale of goods (without delivery service), if the total amount of the goods selected by the Buyer does not exceed EUR 50,00 (excluding VAT).
16. Payment Service Provider
Payments are processed by Maksekeskus AS. Payments are made outside the Online Store in a secure environment—via a secure environment provided by the respective bank when paying via bank link, and via a secure environment provided by Maksekeskus AS when paying by credit card. The seller does not have access to the customer’s bank or credit card information. The contract takes effect upon receipt of the amount due in the Online Store’s bank account. The owner of the Online Store is the controller of personal data and transfers the personal data necessary for processing payments to the authorized processor, Maksekeskus AS.